|
|
|
| Call Center |
| |
 Round the Clock Access to Your Customers
Without exhausting you resources and time and spending funds on a call center start up, staff training and maintenance, you can simply outsource our call center service.
First Service's call center can easily and seamlessly integrated into your organization to offer you all the benefits of an in-house call center, and exceed the expectations of your customers.
The automated Voice Response system we use is capable of many advanced transaction-processing tasks, providing automated access to information to guarantee the receipt, processing and storage of data over the phone.
This state of the art AVAYA call center solution along with the customized CRM application that suits the business needs of our client ensures both reliability and flexibility.
|
 Inbound Call Services
First Service fully equipped call center, empowered by a team of well-trained and dedicated customer service representatives, allows customers to have round-the-clock access to the service provider and get and instant feedback to their inquiries.
To help our clients better serve their customer, we deliver a daily report including all the received data with statistics.
|
 |
 |
Outbound Call Services
We are proud to support our clients with a team of experts to assist them design a customized outbound call service where we combine our experience and capabilities to provide you with the right solution that fits your business, taking into consideration the nature of your industry, timing and target audience.
First service's call center implements quality control and marketing intelligence and provide you with a wide range of fine services, such as:
- Telemarketing and direct response advertising.
- Customer satisfaction surveys.
- Marketing research surveys.
- Confirm meeting or events enrollees to enhance attendance.
- Engage direct mail to non-responders.
- Improve lead generation through obtaining full account information (address, telephone, e-mail and others).
|
|
